Course Description:
Wizdom’s Strategic Process Overview workshop is a prerequisite for the Performance Planning and Execution workshop. It also provides basic concepts and definitions needed for business process reengineering projects and for the institutionalization of process management in the workplace.
Major Topics
Introducing Process Management
Characteristics of a Modern Government Organization
Updating Agency Management Practices
The Process Management Foundation
Core competencies for BPR
Distinguishing Between Customers and Other Stakeholders
The General Motors Example
Customer Value and Satisfaction
Customer-Product Matrix
The Agency’s Inherent System of Processes
Enterprise Processes and their Elements
Distinguishing Core and Enabling Enterprise Processes
The Process Hierarchy
Enterprise Processes Versus Control and Value Chains
Constructing the Agency’s Process Atlas
Context Chart
Enterprise Process Map and Its Decomposition
The hierarchy of work activities
Introductory Framework for Activity Modeling
Seminar Materials
Students will each receive an in-depth workbook that transmits the generic concepts, supported with exercises, and provides templates to develop actual work products for the student’s agency.
At the conclusion of the workshop, students will have the knowledge to:
- Articulate the need for change and process improvement.
- Define the agency’s product portfolio and customer segments.
- Create a context chart for the agency.
- Identify the agency’s enterprise processes.
- Create a process map for the system of processes.
- Disaggregate enterprise processes.
- Define the complete hierarchy of work activities within the agency.
- Appreciate the importance of activity modeling.
